Communication

How to speak so that people want to listen
https://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_listen/transcript?language=en (Links to an external site.)

Provide a summery about what he is talking about, you can also make points and define them in one sentence (proper format and professional academic english) by your own words (free plagiarism) please.
APA format

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