Question One
Define quality in your own words. Considering your definition and the materials you reviewed this module, why is quality so important to an organization?
Find an example of a company that has experienced a quality problem and describe the situation and its ramifications. Was the problem ever fixed?
Question Two
Consider a company that has a facility located in your local area. This could be a big-box store like Walmart, an automobile manufacturer like Kia, a financial services group like Citibank, or any other company of interest.
Why do you suppose the company chose that location? Evaluate the strengths and weaknesses of that location, and be sure to describe how the location affects other facets of the company, its trading partners (i.e., the supply chain), and the local/regional area
Question Three
Search the internet for a company (any company except the one that is the focus of our case study) that claims to use sustainable business practices. Describe its practices.
Does the company mention all three components of the triple bottom line? Are any operations functions specifically used as part of its sustainability strategy? Do you feel the company is honestly reporting its practices and goals, or do you suspect any ?green-washing??