Tools and Techniques for Quality Design and Control

Review and Discussion Questions
2. What is process management? What are the three types of activities that it
comprises?

5. Explain the four principal activities of Design for Six Sigma (DFSS).
7. Explain the benefits of the quality function deployment approach. How does it help
organizations to design better products and services?

10. How does the design of a service process differ from designing a manufactured
good? Explain the factors that one must consider for a good service design.

16. Search the Internet for John Grout’s Poka-Yoke Web site. Read several of the
interesting articles available there and write a report on the information you
discover.
21. Describe the operational problems that are created by excessive variation.
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